Dynamic Communications Skills & Strategies

Description

Learn to communicate in a manner that builds trust, teamwork and consensus. Develop key skills that result in two-way communication which is critical to a participative management style. Examine obstacles to effective communication and learn to facilitate supportive communication with diverse individuals and groups.

Key Information:

Identifying barriers to effective communication

  • Focus your development to improve listening effectiveness
  • Learn how you come across to others
  • Understand the communication model

How your perception can interfere with communication

  • How we come up with perceptions
  • Learn one of the most challenging aspects of communication
  • Understand what perceptions and assumptions you hold that may be interfering with your communication
  • Discover how to take the critic out of criticism

Why feedback is a valuable learning tool

  • Learn the two styles of feedback
  • Identify the secret of effective questions
  • Discuss common feedback mistakes

How to be a better listener

  • Learn and practice techniques that will make you a better listener
  • Understand the different levels of listening
  • Learn the difference between distracting and attending behaviors

Using communication as an effective management tool

  • Discover the secrets to converting conflict into collaboration
  • Eliminate resentment that results from poor communication
  • What you can say to resolve conflicts with bosses, peers, and workers

PLUS

You will also take a self-assessment to encourage awareness of your particular communication style and uncover challenges in your communication process.

Cost: $249 per person

Register online at: https://missouri.ecenterdirect.com/events/23513

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