Publication and product returns

Thank you for visiting and shopping at the University of Missouri Extension website. MU Extension no longer maintains a warehouse of publications or logo items to facilitate exchanges or returns. Every publication and product ordered from the MU Extension store is printed on-demand at the time of order. This precludes MU Extension from accepting returns. If you have any questions, please email imc@missouri.edu or call 573-882-7216 during business hours.

You will need to provide the following information for the customer service representative:

  • Order number
  • Customer name
  • Shipping address
  • Item SKU numbers ordered

All of this information was included in the email order confirmation that you were provided on the date of purchase.

Online course refunds

Sometimes it is necessary to cancel your class enrollment and request a refund. MU Extension has guidelines and restrictions on when and how much the refund amount will be. Requests are made to your instructor or facilitator.

We have provided information regarding refunds for:

  • Noncredit courses with set beginning dates
  • Noncredit courses that are self-paced, self-study
  • Continuing education courses
  • Requesting a refund

If you still have questions, University of Missouri Extension offers customer support at Nexus@missouri.edu during business hours.

Refund policy for noncredit courses with set beginning dates

Requested before 12:05 a.m. Central time on the first day of class

  • Refund will be full course fee minus a 15-percent administrative fee and cost of any materials included in course fee that have already been sent to the student.

Requested up to seven days after the start of class

  • The seven-day period will be calculated from 12:05 a.m. Central time on the first day of class.
  • Refund will be full course fee minus a 40-percent administrative fee and cost of any materials included in course fee that have already been sent to the student.

Requested more than seven days after the start of the class

  • The seven-day period will be calculated from 12:05 a.m. Central time on the first day of class.
  • No refund.

Refund policy for noncredit self-paced, self-study courses

Requested before accessing the course

  • Refund will be full course fee minus a 15-percent administrative fee and cost of any materials included in course fee that have already been sent to the student.

No refunds will be given if the student has accessed the course.

Requesting a refund

Please email customer service to request a refund.

Customer service hours

MU Extension customer service is open 8 a.m. to 5 p.m. Central time Monday through Friday, except university-observed holidays and Dec. 26–31.