Learn to communicate in a manner that builds trust, teamwork and consensus. Develop key skills that result in two-way communication which is critical to a participative management style. Examine obstacles to effective communication and learn to facilitate supportive communication with diverse individuals and groups.
Key Information:
- Identifying barriers to effective communication
- Focus your development to improve listening effectiveness
- Learn how you come across to others
- Understand the communication model
How your perception can interfere with communication
- How we come up with perceptions
- Learn one of the most challenging aspects of communication
- Understand what perceptions and assumptions you hold that may be interfering with your communication
- Discover how to take the critic out of criticism
Why feedback is a valuable learning tool
- Learn the two styles of feedback
- Identify the secret of effective questions
- Discuss common feedback mistakes
How to be a better listener
- Learn and practice techniques that will make you a better listener
- Understand the different levels of listening
- Learn the difference between distracting and attending behaviors
Using communication as an effective management tool
- Discover the secrets to converting conflict into collaboration
- Eliminate resentment that results from poor communication
- What you can say to resolve conflicts with bosses, peers, and workers
PLUS
You will also take a self-assessment to encourage awareness of your particular communication style and uncover challenges in your communication process.
Cost: $279 per person
Register online at: https://missouri.ecenterdirect.com/events/24994

The Missouri SBDC is funded in part through a cooperative agreement with the U.S. Small Business Administration. Programs are extended to the public on a non-discriminatory basis. Reasonable accommodations for persons with disabilities will be made if requested at least two weeks in advance to the SBDC hosting the event. The Missouri SBDC is a University of Missouri Extension partner.

Related programs
- Missouri Small Business Development Centers