Learn to communicate in a manner that builds trust, teamwork and consensus. Develop key skills that result in two-way communication which is critical to a participative management style. Examine obstacles to effective communication and learn to facilitate supportive communication with diverse individuals and groups.

Key Information:

  • Identifying barriers to effective communication
  • Focus your development to improve listening effectiveness
  • Learn how you come across to others
  • Understand the communication model

How your perception can interfere with communication

  • How we come up with perceptions
  • Learn one of the most challenging aspects of communication
  • Understand what perceptions and assumptions you hold that may be interfering with your communication
  • Discover how to take the critic out of criticism

Why feedback is a valuable learning tool

  • Learn the two styles of feedback
  • Identify the secret of effective questions
  • Discuss common feedback mistakes

How to be a better listener

  • Learn and practice techniques that will make you a better listener
  • Understand the different levels of listening
  • Learn the difference between distracting and attending behaviors

Using communication as an effective management tool

  • Discover the secrets to converting conflict into collaboration
  • Eliminate resentment that results from poor communication
  • What you can say to resolve conflicts with bosses, peers, and workers


You will also take a self-assessment to encourage awareness of your particular communication style and uncover challenges in your communication process.

Cost: $279 per person

Register online at: https://missouri.ecenterdirect.com/events/24994

U.S. Small Business Administration

The Missouri SBDC is funded in part through a cooperative agreement with the U.S. Small Business Administration. Programs are extended to the public on a non-discriminatory basis.  Reasonable accommodations for persons with disabilities will be made if requested at least two weeks in advance to the SBDC hosting the event.  The Missouri SBDC is a University of Missouri Extension partner.