Learn to communicate in a manner that builds trust, teamwork and consensus. Develop key skills that result in two-way communication which is critical to a participative management style. Examine obstacles to effective communication and learn to facilitate supportive communication with diverse individuals and groups.

Key Information:

• Identifying barriers to effective communication
• Focus your development to improve listening effectiveness
• Learn how you come across to others
• Understand the communication model

How your perception can interfere with communication

• How we come up with perceptions
• Learn one of the most challenging aspects of communication
• Understand what perceptions and assumptions you hold that may be interfering with your communication
• Discover how to take the critic out of criticism

Why feedback is a valuable learning tool

• Learn the two styles of feedback
• Identify the secret of effective questions
• Discuss common feedback mistakes

How to be a better listener

• Learn and practice techniques that will make you a better listener
• Understand the different levels of listening
• Learn the difference between distracting and attending behaviors

Using communication as an effective management tool

• Discover the secrets to converting conflict into collaboration
• Eliminate resentment that results from poor communication
• What you can say to resolve conflicts with bosses, peers, and workers

PLUS

You will also take a self-assessment to encourage awareness of your particular communication style and uncover challenges in your communication process.

Cost: $279 per person

Register online at: https://missouri.ecenterdirect.com/events/24994