405 N Jefferson Ave
Springfield, MO 65806-1110

Does conflict sometimes interfere with the day-to-day operations of your organization? Actually, conflict is a natural and even beneficial fact of life in the business environment. However, when not managed well it can result in low morale, decreased productivity, high stress levels, and the loss of good employees, all of which detract from the organization’s performance.

The inability to deal with conflict can undermine a supervisor’s or manager’s effectiveness. Learn how to manage conflict situations to produce positive outcomes.

Benefits of Attending:

  • You will be able to identify the source of a conflict and know the most appropriate corrective action for that source.
  • You will understand the different approaches for dealing with difficult people and which is the most effective approach for a given situation
  • You also will learn communication skills that will enable you to confront conflict constructively, and
  • You will recognize and be able to address factors in your organization that may be contributing to unproductive conflict.

Cost: $279 per person

Register online at:

U.S. Small Business Administration

The Missouri SBDC is funded in part through a cooperative agreement with the U.S. Small Business Administration. Programs are extended to the public on a non-discriminatory basis.  Reasonable accommodations for persons with disabilities will be made if requested at least two weeks in advance to the SBDC hosting the event.  The Missouri SBDC is a University of Missouri Extension partner.